Each person who seeks emergency assistance begins the process with a phone interview by calling our office at 434-846-6098. If all lines are busy, please leave a message with your name and phone number and we will get back with you within 24 hours. Once you have completed the phone interview, you are given instructions about sending your required documents electronically. We will need copies of the following documents sent to us electronically:

picture id, eviction notice or utility termination notice, proof of household income and expenses for the last 30 days.

Emeregncy assistance is determined by viewing the above that show that you do not have the funds to pay your bill.

Due to the heavy volume of requests, please have all documents to us at least 5 business days before your eviction or termination date. Start the process as you soon as you receive your eviction notice or termination notice so you have time to get the help that you need. 


Clients are eligible for assistance once every 365 days.

The Emergency Assistance Specialist of our Emergency Assistance Program interviews the client to assess how to best serve them. During the application and interview process, we ask pertinent questions to establish spending habits, work histories, and circumstances that have put clients in their current situations. If needed, we also make referrals to other agencies that may provide additional resources we do not offer, such as the Virginia Legal Aid Society for consulting on legal issues. We strive to guide the applicant towards a path of self sufficiency.